At Aurafoliant, we understand that sometimes an order may not arrive as expected. This Return and Refund Policy explain how return requests are handled and how refunds are processed for customers in Singapore. The purpose of this policy is to provide clarity while maintaining fair and transparent procedures for both customers and our operations.
By placing an order through the Aurafoliant website, you agree to the terms outlined below.
Aurafoliant accepts return requests only for defective items or incorrect products delivered . If the shoes received differ from the confirmed order or arrive with manufacturing defects, customers may request a return within 30 days from the delivery date .
To qualify for a return:
Items showing signs of use, damage caused after delivery, or requests submitted beyond the return window may not qualify for approval.
Customers requesting a return should contact us via email with order details and a clear explanation of the issue.
Email: orders@aurafoliant.com
Photographs showing the defect or incorrect item may be requested to support confirmation. Once the request is reviewed and approved, return instructions will be shared.
Customers should follow the provided instructions cautiously to avoid delays during inspection.
After the returned item reaches Aurafoliant, the inspection process takes approximately 24 hours. This step confirms whether the returned product meets eligibility requirements.
Once the return is approved, Aurafoliant will contact the customer by email requesting bank transfer details required for refund processing.
Aurafoliant operates using Cash on Delivery (COD) as the payment method, to ensure trust and transparency. Therefore, all approved refunds are issued only through Bank Transfer, due to the nature of COD.
Refund steps follow this sequence:
1. Returned item received and inspected within 24 hours
2. Email sent requesting customer bank details
3. Refund initiated within 24 hours after receiving correct bank information
After processing, the refunded amount may take 8–10 business days to appear in the customer’s bank account, depending on banking procedures.
Returns or refunds will not be accepted under the following circumstances:
Aurafoliant encourages customers to review product descriptions cautiously before placing an order.
During the return and refund process, certain personal information such as contact details and bank information may be collected. Aurafoliant handles this data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) .
Information collected is used strictly for confirmation and refund completion purposes. Personal data is not shared beyond authorized personnel or required service providers involved in processing approved returns.
For assistance regarding returns or refunds, customers may reach us at:
Aurafoliant
Email: orders@aurafoliant.com
